1. QUERIES / ORDERS

After sending your query online, we will promptly get in touch with you. You will receive your very personal quote after a conversation with one of our customer consultants. Afterwards, our services can be ordered in writing or via phone. We would like to kindly emphasize that we consider orders which are placed via phone as binding. After your order has been placed, written or verbally, the conditions stated here apply.

 

2. FEES / INVOICES

You will find information about the fees of our services in your personal quote. As a matter of course, we will establish an official invoice for our efforts. Our prices do not include VAT if the respective order is carried out for companies in Germany. If the invoice for individual services is sent to a company outside the European Union and a withholding tax of whatever kind is levied in this country, the net invoice amount stated in our quote must be increased by the amount that corresponds to the amount of the withholding tax. The withholding tax is therefore to be paid indirectly by our clients.

The fees/prices stated in quotes are valid for four weeks - starting on the day the quote has been sent to the inquirer; unless other validity periods are explicitly stated in the respective quote.

 

3. CANCELLATION / POSTPONEMENT

The contractee and/or contractor can cancel the booking of services or postpone the mutually agreed upon date at any time. Written notice of either must be provided in either case.

In the event of a cancellation or postponement, the following reimbursements will apply to the contractee.

Cancellation/postponement up to 43 days before the service begins: No costs

Cancellation/postponement 32-42 days before the service begins: 25% of the fee listed in the quote

Cancellation/postponement 15-31 days before the service begins: 50% of the fee listed in the quote

Cancellation/postponement 0-14 days before the service begins: 100% of the fee listed in the quote

In case of cancellation of the booked services or postponement of the stipulated date of service which is caused by the client, the client is bound to pay all expenses that are associated with services booked with third parties on behalf of our services and that can no longer be cancelled without paying a fee.

OPEN SEMINARS

1. APPLICATION

By sending our online application form, respectively the consignment of the printed application form, you offer Eidam & Partner the realization of our contract of further education. With an according confirmation from our side, a legal contract comes about.

 

2. FEES

Our fees are understood with the additional statutory value-added tax as well as including the attendance fee, all material for the seminars, our substantial seminar script, the meals during lunch break and all coffee breaks. Accommodation and dinner are not included in the said seminar fee. These fees are mentioned separately or can be asked for from us. The costs for your accommodation can be balanced by you directly in the hotel.

In addition, you will receive an invoice over the attendance fee about three weeks before the start of the event, which falls due for payment before the start of the event.

 

3. NUMBER OF PARTICIPANTS

Every seminar has a minimum number of participants of four persons. Much to our regret, the concerning event cannot take place, if this minimum is not achieved up to two weeks before the start of the event. In this case, we will inform you, at the latest, ten days in advance of the respective appointment via e-mail or telephone.

The declared participants as well as their commissioning company hereby waive all rights concerning compensation and reimbursement of expenses for contingent omitted seminars.

The maximum number of participants for every open seminar is twelve persons. We also ask for your understanding that this number also cannot be exceeded in exceptional cases.

 

4. CONTENTS OF SEMINARS

We take the liberty to adapt, shorten and/or modify the published contents of seminars - on the executing trainer's own authority - provided that it is serviceable for the goal of the seminar.

 

5. CANCELLATION

You can cancel your participation in our open seminars at any time in written form. In this case we will charge you the following dues:

Cancellation up to thirty days before the start of the seminar:
no allowance for special expenditure.

Cancellation up to two weeks before the start of the seminar:
50% of the seminar fee.

Cancellation after two weeks before the start of the seminar:
100% of the seminar fee.

In addition, we take the liberty to bill for contingent accessed efforts of third parties [for example accommodation and catering]. As a matter of course, you can name a respective alternative participant, who will take part in the seminar instead of you.

 

NEWSLETTER SOFTWARE

We use a software from Sendinblue GmbH for our newsletters. Your data will thus be transferred to Sendinblue GmbH, Köpenicker Str. 126, 10179 Berlin. Sendinblue is not allowed to sell your data or use it for purposes other than sending newsletters. Sendinblue is a certified German provider that was selected to meet the requirements of the General Data Protection Regulation and the Federal Data Protection Act. The data protection regulations described above on this site apply for newsletters as well.

If you want to use our newsletter, it is necessary to give your first and last name as well as your email address to Sendinblue GmbH, as it is responsible for providing the service. It is necessary to save your e-mail address and your first and last name in order to provide you with information and news about our services via newsletter. The legal basis for the processing of the data is Art. 6 Para. 1 S. 1 lit. a) GDPR.

Sendinblue GmbH will save a statistical analysis of your usage behavior in the course of using the newsletter. In the course of this, your IP address, the clicks made in the newsletter and the frequency with which the newsletter is opened are stored anonymously. This is done in order to better tailor the newsletter and its content to our customers and their wishes.

Further information can be found here: https://www.brevo.com/legal/privacypolicy/.

You can revoke the consent you have granted us for the storage of your data and e-mail address, as well as for their use in sending newsletters, at any time by clicking the “Unsubscribe” link in the newsletter or by sending an e-mail to the e-mail address listed on our legal page. After you have unsubscribed, all data relating to you will be completely deleted within 14 days.

 

E-LEARNING

You can use licenses for eLearning modules as part of our commercial activities. We use two providers for this, which we would like to introduce to you below.

iSpring Nordics Oy: To take advantage of our offer, it’s necessary to give your first name, last name and e-mail address to iSpring Nordics Oy, as this company is responsible for providing your desired service. Storage of your first name, last name and e-mail address is necessary so that your login data for the eLearning modules can be sent to you and so that you can clearly be identified as a user. The legal basis for the processing of this data is pursuant to Art. 6 Sec. 1 Point [a] of the GDPR.

We will only share your data with iSpring Nordics Oy. Moreover, we will only share your data at your express request. iSpring Nordics Oy has assured us that your data will in no way be shared with third parties and will only be utilized for the purpose of using eLearning modules. The data protection regulations of iSpring Nordics Oy, which you will have to confirm separately through iSpring Nordics Oy, apply.

iSpring Nordics Oy stores a statistical evaluation of the user behavior as part of their use of the eLearning modules. This includes the storage of the participants learning progress. This is done in order to be able to create reports for our customers. This is our justifiable interest in the processing of the aforementioned data. The legal basis is pursuant to Art. 6 Sec. 1 Point [f] of the GDPR. After the license expires, at a time disclosed to you during the registration process, all data will be deleted by default within a maximum of six months.

You can revoke the consent you have granted us to process your personal data, as well as for offerings from third parties, at any time. You can declare your revocation or dissent by sending an e-mail to the e-mail address listed on our legal page.

Third party information for eLearning: iSpring Nordics Oy,  Bergkullantie 14, 02480 Kirkkonummi, Finland. Further information on the third party’s data protection can be found at the following website: https://www.ispringsolutions.com/data-security-guarantee

Epignosis UK Ltd [Talent LMS]: To take advantage of our offer, it’s necessary to give your first name, last name and e-mail address to Epignosis UK Ltd, as this company is responsible for providing your desired service. Storage of your first name, last name and e-mail address is necessary so that your login data for the eLearning modules can be sent to you and so that you can clearly be identified as a user. The legal basis for the processing of this data is pursuant to Art. 6 Sec. 1 Point [a] of the GDPR.

We will only share your data with Epignosis UK Ltd. Moreover, we will only share your data at your express request. Epignosis UK Ltd has assured us that your data will in no way be shared with third parties and will only be utilized for the purpose of using eLearning modules.

Epignosis UK Ltd stores a statistical evaluation of your user behavior as part of your use of the eLearning modules. This includes the anonymous storage of your IP address, your activities within the learning platform, your learning progress, your logins, the amount of logins, the first and last logins and your location. After the license expires, at a time disclosed to you during the registration process, all data will be deleted by default within a maximum of six months. We use this data to analyze the use of the eLearning modules and to be able to continuously improve certain features, offerings and the user experience. This statistical analysis allows us to be able to improve our offerings and make them more interesting for you as a user. This is our justifiable interest in the processing of the aforementioned data. The legal basis is pursuant to Art. 6 Sec. 1 Point [f] of the GDPR.

You can revoke the consent you have granted us to process your personal data, as well as for offerings from third parties, at any time. You can declare your revocation or dissent by sending an e-mail to the e-mail address listed on our legal page.

Third party information for eLearning: Epignosis UK Ltd, Lykourgou Str. 1, Athens/Greece. Further information on the third party’s data protection can be found at the following website: https://www.talentlms.com/privacy

 

TRAINING VIDEOS

Our commercial activities also include the use of licenses for training videos.

Over the course of your use of the training videos, we’ll store your first name, last name and e-mail address. The storage of your first name, last name and e-mail address is necessary to supply you with your login data for our training videos and to be able to clearly identify you as a user. The legal basis for the processing of this data is pursuant to Art. 6 Sec. 1 Point [a] of the GDPR.

A statistical evaluation of your user behavior will also be stored. This includes the anonymous storage of your IP address, your activities within the learning platform, your learning progress, your logins, the amount of logins, the first and last logins and your location. After your license expires, which will occur at a time disclosed to you during the registration process, all data will be deleted by default within a maximum of seven days.

We use this data to analyze the use of the training videos and to be able to continuously improve certain features, offerings and the user experience. This statistical analysis allows us to be able to improve our offerings and make them more interesting for you as a user. This is our justifiable interest in the processing of the aforementioned data. The legal basis is pursuant to Art. 6 Sec. 1 Point [f] of the GDPR.

You can revoke the consent you have granted us to process your personal data, as well as for offerings from third parties, at any time. You can declare your revocation or dissent by sending an e-mail to the e-mail address listed on our legal page.

 

COUNTRY NAVIGATOR

Our commercial activities include the use of licenses for the online tool Country Navigator.

For you to be able to use this service, your first name, last name and e-mail address will be stored for the duration of your license’s validity period for the booked service. The storage of your first name, last name and e-mail address is necessary to supply you with your login data for Country Navigator and to be able to clearly identify you as a user. The legal basis for the processing of this data is pursuant to Art. 6 Sec. 1 Point [a] of the GDPR.

When using Country Navigator, you can also create a personal cultural profile, which covers your communication preferences and cultural values. Country Navigator will also store a statistical evaluation of your user behavior, including which articles and contents you’ve accessed within Country Navigator. Your learning progress within Country Navigator will also be stored. After your license expires, which will occur at a time disclosed to you during the registration process, all data will be deleted within 24 hours. This data is used to analyze the use of Country Navigator and to be able to continuously improve certain features, offerings and the user experience. This statistical analysis allows us to be able to improve our offerings and make them more interesting for you as a user. This is our justifiable interest in the processing of the aforementioned data. The legal basis is pursuant to Art. 6 Sec. 1 Point [f] of the GDPR.

Country Navigator doesn’t belong to Eidam & Partner’s own range of services. For this offering, we merely mediate between you and the third party that actually carries it out. Depending on the selected offering, it may therefore be necessary to give your first name, last name and e-mail address to the company TMA World Ltd., as this company is responsible for providing your desired service. We will only share your data with TMA World Ltd. Moreover, we will only share your data at your express request. TMA World Ltd. has assured us that your data will in no way be shared with third parties and will only be utilized for the purpose of using Country Navigator. In such cases, the data protection regulations of TMA World Ltd. apply, which you will have to confirm separately through TMA World Ltd.

Data processing outside the European Union:

Country Navigator is a service that is provided by a provider from Great Britain. The server location is in Ireland, but access to personal data might also take place in a third country, namely Great Britain. We have concluded an order processing contract with the provider of Country Navigator, which meets the requirements of Art. 28 GDPR.

An adequate level of data protection is guaranteed by the conclusion of the so-called EU standard contractual clauses.

You can revoke the consent you have granted us to process your personal data, as well as for offerings from third parties, at any time. You can declare your revocation or dissent by sending an e-mail to the e-mail address listed on our legal page.

Third party information: TMA World Ltd., 32 High Street, Guildford, GU1 3EL, England. Further information on the third party’s data protection can be found at the following website: http://www.tmaworld.com/privacy-policy.

 

OUR CROSS-CULTURAL BUSINESS TIPS

If you request our business tips, we’ll send you one e-mail every 14 days at the e-mail address provided on the previous page. This e-mail will inform you about our most recently published articles. To do this, we have to save your name and e-mail address in our databank on servers in Ireland. We only store this information for as long as you’re registered for our services. No other personal data is gathered. We also guarantee that your data will be protected from unauthorized access in accordance with applicable regulations. Moreover, your data will not be sold, shared, made available to third parties or handled in any way other than that stated. You can revoke your declaration of consent for the storage and use of your data at any time by writing a short message to our data protection officer, Markus Eidam, or by clicking the “Unsubscribe” link in the sent e-mails. You can reach Mr. Eidam at me@eidam-und-partner.de. No costs will be incurred for receiving our business tips.

 

HANDLING DATA RELATED TO ADVANCED TRAINING CONTRACTS

If we effectuate advanced training measures of any kind as part of your order and receive first names, last names, e-mail addresses, telephone numbers and/or other specific data from participants and/or employees of your company to that end, we will use this data exclusively for the purposes of the execution, preparation and/or post-processing of the advanced training project that you commissioned. This occurs exclusively at your discretion.

The data mentioned in the previous paragraph will not be sold and will be made accessible to third parties only to the extent that it’s stringently necessary for the execution, preparation and/or post-processing of the advanced training project that you commissioned. We will bind third parties to whom we make this data accessible in certain circumstances to the data protection regulations mentioned in this paragraph through corresponding contracts and agreements. The customer data you provide will be deleted both by us and by contingently commissioned third parties two months after the conclusion of the advanced training activity at the latest.

You can revoke the consent you grant us for the processing of your personal data, as well as for offerings from third parties, at any time. You can announce your revocation or dissent by sending an e-mail to the e-mail address listed on our legal page.

 

USE OF ZOOM AS A TOOL FOR ONLINE TRAINING

We use the tool "Zoom" for certain forms of online training. When using "Zoom" different types of data are processed. The scope of the data also depends on the details of the data you provide before or when participating in an "online meeting".

 

The following personal data are processed:

User information: first name, last name, telephone [optional], email address, password [if "single sign-on" is not used], profile picture [optional], department [optional]

Meeting metadata: subject, description [optional], participant IP addresses, device / hardware information

For recordings [optional]: MP4 file of all video, audio and presentation recordings, M4A file of all audio recordings, text file of the online meeting chat.

When dialing in with the phone: information on the incoming and outgoing phone number, country name, start and end time. If necessary, further connection data such as the IP address of the device can be saved.

Text, audio and video data: You may have the option of using the whiteboard, chat, question or survey functions in an "online meeting". In this respect, the text entries you make are processed in order to display them in the "online meeting" and, if necessary, to record them. In order to enable the display of video and the playback of audio, the data from the microphone of your terminal device and any video camera on the terminal device are processed accordingly for the duration of the meeting. You can switch off or mute the camera or microphone yourself at any time using the "Zoom" applications.

In order to take part in an “online meeting” or to enter the “meeting room”, you must at least provide information about your name.

 

Scope of data processing:

We use “Zoom” to conduct “online meetings”. If we want to record "online meetings", we will inform you transparently in advance and - if necessary - ask for your consent. The fact that a recording is taking place is also displayed in the "Zoom" app.

If necessary, for the purpose of saving the results of an online meeting, we might log the chat content. However, this will usually not be the case. Plus, we would ask for the participants consent before we save any chat contents.

In the case of webinars, we can also process the questions asked by webinar participants for the purpose of recording and following up webinars. Plus, we would ask for the participants consent before we save any chat contents.

If you are registered as a user at "Zoom", reports on "Online Meetings" [meeting metadata, data on telephone dial-in, questions and answers in webinars, survey function in webinars] can be saved for up to one month in "Zoom".

Automated decision-making within the meaning of Art. 22 GDPR is not used.

 

Legal basis for data processing:

Insofar as personal data is processed by employees of Eidam & Partner, Section 26 BDSG is the legal basis for data processing. If, in connection with the use of "Zoom", personal data are not required for the establishment, implementation or termination of the employment relationship, but are nevertheless an elementary component in the use of "Zoom", Article 6 (1) lit. f) GDPR is applicable the legal basis for data processing. In these cases, we are interested in the effective implementation of "online meetings".

Otherwise, the legal basis for data processing when conducting "online meetings" is Article 6 (1) (b) GDPR, insofar as the meetings are carried out in the context of contractual relationships.

If there is no contractual relationship, the legal basis is Art. 6 Paragraph 1 lit. f) GDPR. Here, too, we are interested in the effective implementation of "online meetings".

 

Recipient / transfer of data:

Personal data that are processed in connection with participation in "online meetings" are generally not passed on to third parties unless they are intended to be passed on. Please note that content from "online meetings" as well as from personal meetings is often used to communicate information with customers, interested parties or third parties and is therefore intended to be passed on.

Other recipients: The provider of "Zoom" necessarily receives knowledge of the above data, insofar as it is part of the order processing contract we agreed upon with "Zoom".

 

Data processing outside the European Union:

"Zoom" is a service that is provided by a provider from the USA. This means, processing of personal data might also take place in a third country. We have concluded an order processing contract with the provider of "Zoom", which meets the requirements of Art. 28 GDPR.

On the one hand, an adequate level of data protection is guaranteed by the conclusion of the so-called EU standard contractual clauses. As a supplementary protective measure, we have also made our Zoom configuration so that only data centers in the EU are used for conducting "online meetings".

You can revoke the consent given to us to process your personal data, also for offers from third parties, at any time. You can declare your revocation or objection by sending an email to our email address given in the legal notice. The customer data provided by you will be deleted no later than 2 months after the completion of the respective training measure, both by us and by any third parties commissioned.

Third party information: Zoom Video Communications, Inc. | 55 Almaden Blvd, Suite 600 | San Jose | CA 95113 | USA. Further information from the third-party provider on data protection can be found on the following website: https://www.zoom.us/

 

USE OF MS TEAMS AS A TOOL FOR ONLINE TRAINING

We use the tool "MS Teams" for certain forms of online training. If we do not use the MS Teams environment of the respective customer when using "MS Teams", but rather the Eidam & Partner internal MS Teams accounts, different types of data are processed. The scope of the data also depends on the details of the data you provide before or when participating in an "online meeting".

 

The following personal data are processed:

User information: first name, last name, telephone [optional], email address, password [if "single sign-on" is not used], profile picture [optional], department [optional]

Meeting metadata: subject, description [optional], participant IP addresses, device / hardware information

For recordings [optional]: MP4 file of all video, audio and presentation recordings, M4A file of all audio recordings, text file of the online meeting chat.

When dialing in with the phone: information on the incoming and outgoing phone number, country name, start and end time. If necessary, further connection data such as the IP address of the device can be saved.

Text, audio and video data: You may have the option of using the whiteboard, chat, question or survey functions in an "online meeting". In this respect, the text entries you make are processed in order to display them in the "online meeting" and, if necessary, to record them. In order to enable the display of video and the playback of audio, the data from the microphone of your terminal device and any video camera on the terminal device are processed accordingly for the duration of the meeting. You can switch off or mute the camera or microphone yourself at any time using the "MS Teams" applications.

In order to take part in an “online meeting” or to enter the “meeting room”, you must at least provide information about your name.

 

Scope of data processing:

We use “MS Teams” to conduct “online meetings”. If we want to record "online meetings", we will inform you transparently in advance and - if necessary - ask for your consent. The fact that a recording is taking place is also displayed in the "MS Teams" app.

If necessary, for the purpose of saving the results of an online meeting, we might log the chat content. However, this will usually not be the case. Plus, we would ask for the participants consent before we save any chat contents.

In the case of webinars, we can also process the questions asked by webinar participants for the purpose of recording and following up webinars. Plus, we would ask for the participants consent before we save any chat contents.

If you are registered as a user at "MS Teams", reports on "Online Meetings" [meeting metadata, data on telephone dial-in, questions and answers in webinars, survey function in webinars] can be saved for up to one month in "MS Teams".

Automated decision-making within the meaning of Art. 22 GDPR is not used.

 

Legal basis for data processing:

Insofar as personal data is processed by employees of Eidam & Partner, Section 26 BDSG is the legal basis for data processing. If, in connection with the use of "MS Teams", personal data are not required for the establishment, implementation or termination of the employment relationship, but are nevertheless an elementary component in the use of "MS Teams", Article 6 (1) lit. f) GDPR is applicable the legal basis for data processing. In these cases, we are interested in the effective implementation of "online meetings".

Otherwise, the legal basis for data processing when conducting "online meetings" is Article 6 (1) (b) GDPR, insofar as the meetings are carried out in the context of contractual relationships.

If there is no contractual relationship, the legal basis is Art. 6 Paragraph 1 lit. f) GDPR. Here, too, we are interested in the effective implementation of "online meetings".

 

Recipient / transfer of data:

Personal data that are processed in connection with participation in "online meetings" are generally not passed on to third parties unless they are intended to be passed on. Please note that content from "online meetings" as well as from personal meetings is often used to communicate information with customers, interested parties or third parties and is therefore intended to be passed on.

Other recipients: The provider of "MS Teams" necessarily receives knowledge of the above data, insofar as it is part of the order processing contract we agreed upon with "MS Teams".

 

Data processing outside the European Union:

"MS Teams" is a service that is provided by a provider from the USA. This means, processing of personal data might also take place in a third country. We have concluded an order processing contract with the provider of "MS Teams", which meets the requirements of Art. 28 GDPR.

On the one hand, an adequate level of data protection is guaranteed by the conclusion of the so-called EU standard contractual clauses. As a supplementary protective measure, we have also made our MS Teams configuration so that only data centers in the EU are used for conducting "online meetings".

You can revoke the consent given to us to process your personal data, also for offers from third parties, at any time. You can declare your revocation or objection by sending an email to our email address given in the legal notice. The customer data provided by you will be deleted no later than 2 months after the completion of the respective training measure, both by us and by any third parties commissioned.

Third party information: Microsoft Corporation | One Microsoft Way | Redmond | WA 98052-6399 | USA. Further information from the third-party provider on data protection can be found on the following website: https://privacy.microsoft.com/en-us/privacystatement

 

EVALUATION OF ADVANCED TRAINING SERVICES

We use an online questionnaire to evaluate our trainings, coachings and webinars. This questionnaire is operated by easyfeedback GmbH, Ernst-Abbe-Strasse 4, 56070 Koblenz, Germany. Participation in the survey is voluntary for every participant. Consent to data processing must be given personally by each participant before using the online questionnaire.

The online questionnaire is used anonymously. At request of the individual users, however, the first and last name as well as an email address can be entered in the questionnaire. The participants can also give their consent to use our free inclusive services, namely our cross-cultural business tips and a license for Country Navigator. If the participants decide to do this, easyfeedback GmbH will store this data on servers in Germany. The storage of the participant's email address as well as their first and last name is necessary in order to provide them with access data for the free inclusive services of our company, in particular our cross-cultural business tips and a license for Country Navigator, and to prove their consent to these services. The basis for processing the data is Art. 6 Para. 1 S. 1 lit. a) GDPR.

We will only pass this data to easyfeedback GmbH. Furthermore, we will only pass on this data if requested by the participants. Easyfeedback GmbH has assured us that this data will not be passed on to third parties in any form and will only be used for the purposes mentioned above. The data protection regulations of easyfeedback GmbH also apply.

Easyfeedback GmbH will also store statistical data when participants are using the online questionnaire. In the course of this, the participant's IP address, the device which was used, the start and end date of the survey, the duration of the survey, the number of questions answered, the language used, the source where the participant came from and the answers to the survey are stored anonymously. After 6 months, all data will be deleted by default. We use the data mentioned to analyze and improve the use of our online questionnaire, to evaluate our training event, to avoid multiple participation in a survey and to be able to assign the respective questionnaire exactly to a particular event. Through this statistical evaluation, we can also improve our offer and make it more interesting for our users. This is our legitimate reason in processing the above data. The legal basis is Art. 6 para. 1 sentence 1 lit. f) GDPR.

Every participant can revoke her/his consent to the processing of her/his personal data, including offers from third parties, at any time. You can declare the revocation or the objection by sending an email to our email address given in the imprint.

Third-party information: easyfeedback GmbH, Ernst-Abbe-Strasse 4, 56070 Koblenz, Germany. Further information from the third-party provider on data protection can be found on the following website: https://easy-feedback.com/privacy/privacy-policy

 

APPLICATIONS

If you are prompted by us or proactively want to apply for a position in our company, we will store your e-mail address, your name, your contact data and other information that you send – including curricula vitae [résumés], employer references, credentials and cover letters.

This data is processed exclusively by us. It’s not shared with third parties, and it will be used only to bring about a decision with regard to the application process. This data will be deleted as soon as we have processed your application – three months at the latest after your application has been submitted to our company.

You can revoke the consent you have granted us to process your personal data at any time. Your revocation or objection can be declared by sending an e-mail to the e-mail address provided on our legal information page.